| Can I trust this? | 27% |
| Is this worth it for me? | 23% |
| Do I know what to do next? | 18% |
| Do I understand what I'm buying? | 18% |
| What am I committing to? | 14% |
- Arrival and first impression5
- Understanding the offer2
- Exploring what's included2
- Price, plan choice and commitment8
- Resolving doubts before paying1
- Trust, proof and reassurance4